Call reports from your recorded calls, logged in the CRM.
IBIOS analyses the call recordings your existing phone provider (GoHighLevel) already makes. Each recorded call gets an AI call report and call briefing, with an automatic update to the customer record (sentiment analysis is coming soon): AI note taking for your phone calls, so nobody types notes by hand. Transcripts are written after the call; real-time transcription is coming soon.
Founding prices for waiting-list members. Use it on its own or with other IBIOS products. Works with your team’s calls today; AI-handled calls coming soon. Early access by waiting list.
How do you keep a record of what was said on every call?
A bathroom showroom takes a steady stream of calls every week. A customer asks about the Carron Elite bath in a non-standard size. Your colleague speaks to them, makes a mental note, and does not write it down. A few days later, the customer calls back and speaks to someone else. The context is lost. The customer has to repeat themselves. The job starts badly.
Call Intelligence takes the recording of each call from your existing phone provider and generates an AI call report automatically: who called, what they asked about and what was agreed. The report is attached to the customer record after the call. The next person who speaks to that customer has the full context without asking.
Coming soon: call quality checks. You will be able to set the points that matter to your business, such as whether a design consultation was offered or the customer’s email address was captured, and check calls against them. The checks look at calls; IBIOS does not score staff.
IBIOS is made by IBIOS Limited (NI743167), Northern Ireland, and was built inside a working bathroom showroom; access is by waiting list and there is no free trial. Related: AI call summaries, call transcription, AI coaching (coming soon), IBIOS CRM and the IBIOS AI notetaker for calls.
How does AI note taking work on your phone calls?
From call recording to CRM record — automatic, without interrupting your team.
Record
Your existing phone provider (GoHighLevel) records the call and IBIOS picks up the recording once the call has ended. IBIOS does not record calls itself.
Transcribe
A full transcript is generated after the call. Transcripts of your recorded calls are kept with the customer record; transcript search coming soon. Real-time transcription during the call is coming soon.
Summarise
An AI-generated call report captures caller name, intent, products mentioned and action agreed. Sentiment (positive, neutral or negative) is coming soon.
Log
CRM sync: the summary and transcript are automatically attached to the caller’s IBIOS customer record. No manual note-taking required.
Everything included in Call Intelligence
CRM sync to the customer record
The call report lands on the customer record in IBIOS, next to their quotes, jobs and payments, so the next person who speaks to them has the context.
Call reports and call briefings
Caller name, reason for call, products mentioned and action agreed, generated automatically after each recorded call and attached to the CRM record.
Full call transcript
A full transcript of each recorded call, kept with the customer record, so you can review what was said in a disputed conversation. Transcript search coming soon.
Sentiment analysis (coming soon)
Coming soon: each call will be marked positive, neutral or negative based on the conversation tone, so you can spot patterns in customer satisfaction without listening to every recording.
Call quality checks (coming soon)
Coming soon: set the points you want calls to cover, such as offering a showroom visit or capturing an email address, and check calls against them. IBIOS does not score staff.
Real-time transcription and action items (coming soon)
Coming soon: a live transcript while the call is in progress, and action-item lists from each call that you can assign and tick off. Today transcripts and reports are written after the call.
Works without the AI Receptionist
Call Intelligence analyses recordings of the calls your team answers, made by your existing phone provider. Use it standalone today; the AI Receptionist is coming soon.
How is Call Intelligence priced?
On its own or with other IBIOS products
Founding prices for waiting-list members are explained on the pricing page. Call Intelligence can be used on its own or together with other IBIOS products.
AI call reports, call briefings, full transcripts and automatic CRM updates from your existing call recordings. Coming soon: real-time transcription, action-item lists, sentiment analysis and call quality checks.
Join the waiting listEarly access by waiting list.
What do people ask about IBIOS Call Intelligence?
Is Call Intelligence an AI meeting note taker?
Not yet. It takes notes from the phone call recordings your provider already makes. A meeting note taker that joins video meetings is coming soon with IBIOS Meet.
Is call recording legal for a UK business?
Yes, subject to informing callers that calls may be recorded. Today your calls are recorded by your existing phone provider (GoHighLevel), and your phone provider plays the consent notice you set up. Coming soon: when the IBIOS phone system launches, IBIOS will provide a standard consent notice at the start of each call and store recordings on UK servers. IBIOS does not provide legal advice.
Does IBIOS do real-time transcription?
Not yet. Real-time transcription, while the call is still going on, is coming soon. Today IBIOS writes the transcript after the call, from the recording your phone provider already makes, and files it on the customer record.
Does IBIOS sync call notes to the CRM?
Yes. CRM sync is live: the call report, call briefing and transcript land on the customer record in IBIOS once the recording has been processed, so nobody types notes by hand.
Does IBIOS create action items from calls?
Not as a separate list yet. Each call report says what was agreed on the call; action-item lists that you can assign and tick off are coming soon.
What does the post-call AI summary include?
Caller name, reason for call, products or job references mentioned, and action agreed (appointment booked, callback requested, etc.). Sentiment (positive, neutral or negative) is coming soon. The summary is attached to the caller’s IBIOS CRM record automatically once the recording has been processed.
Can I use Call Intelligence without the AI Receptionist?
Yes. Call Intelligence analyses the recordings your existing phone provider (GoHighLevel) makes of calls your team answers. It is a separate module. The AI Receptionist is coming soon.
How long are call recordings stored?
Today, recordings are made and kept by your existing phone provider (GoHighLevel); IBIOS keeps the transcripts, summaries and analysis on the customer record. Coming soon: IBIOS-stored recordings.
Know what was said on your recorded calls.
AI call reports and CRM sync from your existing call recordings. Real-time transcription coming soon.