Boxing Day. New Year renovation planning call. IBIOS will be ready.
The IBIOS Receptionist is coming soon and is not live yet — this scenario shows how it will work. A couple who has just agreed a master bathroom refurb on Boxing Day afternoon may not remember to call you in January. IBIOS will answer, capture the full project brief, and the owner will see a December 27th lead notification with everything needed to convert it when January opens.
Why are Boxing Day bathroom enquiries worth answering?
Boxing Day afternoon. A couple has spent Christmas talking about the house. The master bathroom has been on the list for years. They’ve agreed on a budget. One of them picks up their phone, finds the showroom they visited back in the autumn, and calls.
Voicemail. They don’t leave a message — the decision was made in a conversation, not in isolation, and leaving a voicemail feels like talking to nobody. They tell each other they’ll call in the New Year. By January 5th they are back at work, the urgency has faded, and a different showroom they found on Google has already been to survey.
The project was decided on Boxing Day. The showroom that captured that call owns the job. The one that had voicemail active owns nothing.
How will IBIOS capture a Boxing Day renovation enquiry (coming soon)?
A step-by-step walkthrough of a January project captured on Boxing Day afternoon.
Boxing Day afternoon: renovation decision made
A couple has spent Christmas discussing their master bathroom. They’ve been in the house for years; it’s overdue. Budget agreed. One of them picks up the phone on Boxing Day afternoon. Voicemail. They tell themselves they’ll call in the New Year. They forget.
IBIOS will answer with the Christmas holiday greeting
Once the AI Receptionist launches (coming soon), the call will be answered on Boxing Day. The AI will deliver the seasonal greeting, confirm the return date, and offer to take the full enquiry so the team can follow up in January.
Full project brief captured
Coming soon: IBIOS will gather everything: full master bathroom refurb, room size, current spec description, budget range, preferred start date. The caller confirms they’re happy to be contacted from the new year.
Lead record created, owner notified December 27th
Coming soon: IBIOS will create the full lead record. An optional high-value notification will go to the owner on December 27th: Boxing Day enquiry, master bathroom refurb, budget and timing. Owner sees it while still on leave and prepares for the January call.
January: survey booked, no post-holiday chasing needed
Coming soon: on January 2nd an automated SMS will go to the caller confirming the team is back and referencing their Boxing Day enquiry. Staff call them back. Survey booked for January. Start date agreed.
The expected outcome
Captured
master bathroom project brief taken on Boxing Day
27 Dec
owner notification with full project brief, still on leave
No chasing
after the holiday: the full brief is already in IBIOS
The showrooms that start January with confirmed surveys booked are the ones that were answering calls over the holiday period. Not because they had staff on Boxing Day — but because they had call cover (IBIOS’s AI Receptionist is coming soon). The difference between a strong January pipeline and starting from zero is the run of unanswered calls between Christmas and the new year.
Questions about Boxing Day and holiday window calls
Is it worth keeping IBIOS running over the holiday period?
Once the AI Receptionist launches (coming soon), yes. Boxing Day and the period between Christmas and New Year can bring serious enquiries because people are at home, looking at their house, and talking about what they want to change. These callers have made a genuine decision. Capturing them on Boxing Day means they arrive in January already warmed up and provisionally booked, rather than starting cold.
What types of callers ring on bank holidays?
Bank holiday callers are often people who have made a decision. Someone who picks up the phone on a bank holiday has usually decided they want to progress and is looking for the first available contact point. This is why bank holiday calls are worth answering.
Can I customise the holiday greeting the AI uses?
Yes, once the AI Receptionist launches (coming soon). You will write the greeting text in IBIOS and it will take effect from the start of your configured closure window. A typical Boxing Day greeting confirms that the showroom is closed over Christmas, provides the return date, and explains that the caller’s enquiry will be handled from that date. You can update it each year.
How does IBIOS handle a caller who wants to speak to a real person?
Coming soon. IBIOS will acknowledge the request directly, confirm that no staff are available over the holiday period and offer the caller two options: leave a full enquiry now for a callback from a specific date, or call back on the return date. It will not pretend staff might be available. It will manage expectations clearly and give the caller a definite next step.
Are Boxing Day and bank holiday calls treated differently in reporting?
Coming soon. With the AI Receptionist, IBIOS will tag calls by the window in which they were received. Holiday window calls will appear in a dedicated section of the January return dashboard, sorted by value and urgency. This means the team will not have to trawl through the full call log to find holiday enquiries — they will be surfaced as a prioritised list on the first day back.
Related features
The AI Receptionist is coming soon and is not live yet. Live today: leads and customer history in the IBIOS CRM and survey appointments in IBIOS Booking with calendar sync. See also Christmas Eve enquiries and IBIOS for bathroom retailers. IBIOS (Integrated Business Intelligence & Operations System) is made by IBIOS Limited (NI743167), Northern Ireland. Access is by waiting list; there is no free trial.
The January pipeline is built in December. Coming soon: IBIOS will do the work.
Coming soon: holiday enquiries captured, logged, and ready to convert from day one back. Early access by waiting list.